December 18th, 2007
Recently, my city engine noise starts to get louder, and a faint rattling sound accompanies the noisy engine. I sent it in for service and the service centre advice that the tappet has run out of alignment and would need re-alignment. This would cost $300 which would not be part of warranty coverage. No reason was given, except that, its just not covered by warranty they exclaimed. I sent the car in and the car has to be left overnight for the engine to cool down before they can open up and do the re-alignment. The following evening I went to collect the car and the problem was still there. The technician suggest to bring the car back the following Monday for a detail check up. And so I did. I sent the car in on one early Monday morning. Tuesday come, the car was not done, they need to call the Honda headquarters to get permission to remove the engine. Wednesday come, Honda Headquarters has yet to reply. By Thursday, my patient ran out and give the service station an ear full. An hour later, they called to update that Honda HQ have replied with a a list of items to check and that’s what they did. By Friday evening, they have finish the checklist, which is mainly cleaning ups of the engine mounting, etc. I got my car and was delighted to find that this $500 bill was covered by the warranty. The car engine felt like new, and the entire car was as tight as ever. It felt like a brand new car. It was an exciting drive and renew the love for my city. It helps me to appreciate the car more, especially the car being so responsive and the drive was such a joy. Overall, the experience was dreadful, not being with a car for a week was difficult, but in the end, the wait was blessed with a brand new feeling car. Honda service centre experience is never pleasant, but at least, they get the things done, even if the customer has to wait for a while, in my case, 5 days.